Technical Support Group Staffing Services LTD.
About Us
Frequently Asked Questions

Q: What does Technical Support Group (TSG) do?
A: Technical Support Group hires Engineers, Technologists and other professionals in the Engineering / Construction field to work on heavy industrial projects such as power supply facilities, mining facilities, large petrochemical plants and refineries, as well as oil and gas production facilities.

Q: How long has TSG been in business?
A: TSG has been in business since 1981.

Q: Where is Technical Support Group located?
A: Our headquarters is located in Sherwood Park, Alberta at 2755 Broadmoor Blvd right next to Millennium Place. In addition, we have two other offices in Alberta (Edmonton and Calgary) and an office in Sarnia, Ontario.

Q: What types of clients/industries do you work with?
A: Technical Support Group deals mostly with clients within the Oil & Gas industry. Throughout the years we have created – and continue to maintain – strong relationships with some of the more influential players in the Oil & Gas industry of Alberta and Western Canada.

Q: Do you offer contract or permanent placements?
A: Technical Support Group places individuals in both contract and permanent positions.

Q: Is Technical Support Group a public company?
A: Technical Support Group is not a publically traded company.

Q: Is there a fee involved in finding a position?
A: No, there is no fee to the applicant.

Q: Does Technical Support Group place only temporary contractors?
A: No, we do not. Technical Support Group also facilitates in Permanent Placements.

Q: What happens to my resume once I submit it to Technical Support Group?
A: Every day our highly trained recruiters examine all of the recently received resumes and attempt to match them with current job openings that they are working on. If they believe that your background is suitable for one of the positions, they will contact you in order to conduct a preliminary interview and obtain more detailed information.

Q: Will my resume be sent out to potential companies without my knowledge?
A: Never. Technical Support Group never distributes resumes without first receiving permission from the applicant. If we believe that your resume is suitable for one of our positions, we will contact you to give you more details and receive your consent to submit your resume to our client.

Q: How long is the average contract assignment?
A: Most contracts last approximately 9 months, but are generally no less than three months and can go as long as three years or more. Lengths of assignment will vary based on the Client Company’s needs or internal requirements.

Q: How does the pay schedule work?
A: All contractors are paid on a bi-weekly schedule (posted here). Approved timesheets must arrive no later than the Monday following the work week in order for us to properly compensate you for all hours worked.

Q: How long does it take to find an assignment?
A: The length of time varies greatly depending on your skills and current market conditions; therefore it is difficult to give an approximate time frame.

Q: I am interested in finding a new position but I do not want my current employer to find out. How is this handled?
A: Do not worry as this is a very common occurrence and something that the recruiters at Technical Support Group are accustomed to handling.  All communication is done in a discrete manner and our recruiters will work with you to determine the best way to contact you – whether it be during the work day or in the evening.

Q: What is the advantage of going through Technical Support Group for a permanent position instead of responding to job postings or ads?
A: After posting a new advertisement online, most major companies are flooded with potential applicants and candidates that it is possible that your resume will get lost in the mix. By applying through us, you can be sure that the client will look at your resume as the recruiters are TSG always deliver the top possible candidates for the job in question. By having Technical Support Group represent you, you are immediately putting yourself in front of the line.