Customer Service Representative

TSG STAFFING SERVICES is currently recruiting for a CUSTOMER SERVICE REPRESENTATIVE for a Fort Saskatchewan-based opportunity.  This contract position may require occasional weekend coverage and/or overtime.

Job Description:

• Liaison between customers, agents, salespeople and internal departments
• Provide quotations upon customer request
• Provide order confirmations upon order receipt from customer
• Maintain sales order files both electronically and hard copies
• Process Canadian invoicing
• Process orders and order amendments within order entry system
• Serve as a point of customer feedback, enter customer complaints
• Manage consignment inventories
• Issue delivery notes and shipping documents

Job Requirements:

• Ability to work in a team environment and work with other departments/personnel in order to resolve product, customer and transportation issues as quickly as possible
• Proficient in the use of SAP and Microsoft Windows (Outlook, Word, Excel)
• Ability to understand and manage complex customer specific shipments worldwide
• Able to handle a multitude of tasks at any given time
• Ability to provide quick and timely assistance as necessary to a customer base
• Good knowledge of products and services to be able to support customer requests and new inquiries
• Ability to prioritize tasks and workload
• Must be detail oriented
• Excellent verbal and written communication skills in a way that expresses clarity, urgency and empathy when necessary

Pay rates or salaries will be based on experience and current market standards. Only selected candidates will be contacted.

Qualified candidates are encouraged to submit their resume through the form BELOW.